1.      Please make all trip arrangements when you call.  Do not ask the driver to make any changes in the schedule.  It makes the driver late for other appointments, which angers the person waiting for the appointment.  All pick up and return trips need to be finalized when you call.

2.      Absolutely no same day reservations will be accepted.  Please do not call in reservations over the weekend.  For reservations please call Monday through Friday from 8 am to 1 pm.  We accept reservations up to 1 week ahead of time.

3.      Appointments are taken on a first call, first serve basis.  There are no permanent appointments.  If you want to ride the bus, you must call to make a reservation

4.      We make every attempt to be on time; however, please allow us a 15 minute window in either direction of your appointment time.

5.      Should you get a recording when you call, please listen to the message closely.  Any important information that we may have (such as holiday closings) will be recorded for your convenience.

6.      On snow days, please call the Dial-A-Bus phone number.  Listen to the message to hear if there has been a cancellation or delay.

7.      For the safety of everyone on board there is a limit of four (4) packages per rider, which need to be secured with the rider, either at your feet or on your lap.  No bags can be left in the aisle or at the back of the bus.  We cannot allow shopping carts on the bus.  They cannot be secured and become a serious hazard.

We would like to thank everyone for making the days pleasant and for being so friendly.  We appreciate your patience when you have to ride any distance between stops.  We look forward to seeing you often.  Please remember that if you have questions about appointment times, our service or other bus services, give the office a call.  We are here to help.

Policy Regarding Passenger Behavior 

Passengers are expected to act appropriately when using this transit service and when scheduling the Dial-A-Bus office.  Passengers may not raise their voice at, nor be confrontational with the Dial-A-Bus drivers/dispatcher or other passengers.  Individuals who engage in violent, disruptive, threatening, unsafe, inappropriate or illegal conduct will be suspended from the service, at the discretion of the Goshen/Chester Dial-A-Bus.